Return & Refund Policy
At Yenfortu™, we are committed to ensuring a confident and worry-free shopping experience.
This policy explains how returns, exchanges, and refunds are handled for all purchases made through our store.
1. Return Eligibility Window
We offer a 30-day return period, starting from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
- In unused and original condition
- Free from wear, damage, or alterations
- Returned with original packaging and accessories
- Proof of purchase or order confirmation included
Items that do not meet these requirements may not be eligible for return approval.
2. How to Request a Return
To begin a return request, please contact our support team:
📧 service@yenfortu.com
Once your request is reviewed and approved:
- Return instructions will be provided
- If applicable, a return shipping label will be issued
- You will receive step-by-step guidance for sending your item back
⚠️ Important:
Returns sent without prior authorization cannot be accepted or processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect all orders before shipment. However, if something arrives damaged or incorrect:
- Please contact us immediately
- Include photos of the product and packaging
- We will evaluate the issue and provide a suitable resolution
Our goal is to resolve product issues quickly and fairly.
4. Non-Returnable Items
Certain product types cannot be returned due to hygiene, customization, or safety considerations, including:
- Perishable or consumable goods
- Personalized or custom-made items
- Personal care or hygiene-related products
- Hazardous or regulated materials
- Gift cards and promotional digital items
- Final sale or clearance items
If you are unsure about eligibility, please reach out before initiating a return.
5. Exchange Process
For the fastest replacement experience, we recommend:
- Returning the original item first (if eligible)
- Placing a new order for the replacement product once the return is approved
This ensures quicker processing and availability.
6. Refund Processing
After your return is received and inspected:
- You will be notified of approval status
- Approved refunds will be issued to your original payment method
- Processing time may take up to 10 business days depending on your financial institution
Please note that additional time may be required for your bank or card provider to finalize the transaction.
If more than 15 business days have passed after approval, please contact our support team.
7. Return Shipping Information
All returns must be pre-approved before sending items back.
Approved return shipments will be directed to the following address:
AA Kitchen Appliance, Inc.
(Authorized Return Facility – Yenfortu™ Logistics Hub)
📍 Return address will be provided upon approval of your return request.
Need Help?
If you have any questions regarding returns or refunds, our support team is here to help:
📧 service@yenfortu.com
